Salesforce Unveils AIforce, Bringing the Full Power of Its Platform to Any Interface

AIforce unlocks tremendous value by enabling agents anywhere to reason and take action across all the data, workflows, and logic inside Salesforce

Instead of fixed UI, AIforce empowers anyone to build composable, intelligent, live interfaces, wherever work happens

Today at Dreamforce, Salesforce, the #1 AI CRM, is unveiling AIforce, a live interface layer that brings the full power of Salesforce to wherever people and agents work. With AIforce, Salesforce is bringing all the enterprise knowledge inside Salesforce — the data, workflows, business logic, semantics, permissions, security, and governance that already run the business — to any AI interface. The result: Companies can unlock tremendous value from all the business knowledge already inside Salesforce, bring Salesforce’s trusted context and governance into any agentic productivity tool, and drive entirely new levels of growth and productivity.

Much of a company’s knowledge already lives in Salesforce, but until now most people could only reach it by opening the app and navigating through our UI. That limited who could use Salesforce, how much information they could access at any one time, and how much value they could get out of it.

With AIforce, people don’t have to come to Salesforce to get work done. Salesforce comes to them – in Claude, Slack, Lightning, or wherever they want to work. Employees who have never opened a dashboard can now ask questions, update records, and trigger workflows, all grounded in real Salesforce data and business logic. And agents can unlock trapped value, reading across hundreds of records at once, pulling in connected systems, and reasoning and taking action with a complete view of the business, at a speed and scale no human ever could.

AIforce also empowers anyone to build their own UI. Instead of making them navigate a fixed system of layouts and fields, it lets them compose customized live interfaces on the fly, simply by describing them, inside platforms like Slack, Claude, and Coworker. This gives everyone their own UI, built to surface exactly the insights they need, when and where they need them.

“AI is creating an interface revolution,” said Marc Benioff, Chair and CEO, Salesforce. “We are combining model intelligence with all the context that customers have built into Salesforce to create an intelligent, dynamic, composable system that is securely governed, built with Zero Data Retention, and designed to work with the core systems that already run your business.”

AIforce adds a crucial layer to Salesforce’s Agentic Enterprise architecture, which also includes:

• The trusted, unified context of Data 360 — bringing together harmonized and federated data, metadata, and memory so every agent understands the customer and the business
• The application and semantic intelligence of Customer 360 — giving agents the business logic, processes, permissions, and actions they need to get work done across sales, service, marketing, commerce, and more
• Agentforce, a digital workforce with a deep understanding of your business, function, and industry, with ready-to-deploy agents and a builder for making your own
• And now, AIforce, bringing that entire foundation to any AI interface

AIforce makes AI interfaces:

• Intelligent and dynamic: Agents can reason across all the data, logic, and conversations in Salesforce at once, surfacing insights instead of records to sort through.
• Secure and governed: Because every request runs on existing permissions and business rules, every agent sees only what the person asking can see, and every action routes back through Salesforce.
• Composable: Anyone can build an interface, agent, or view, built on trusted data and business logic, simply by describing it — with MCPs, APIs, plug-ins, and skills for teams that want to go further.
• With Zero Data Retention: Business data is used to answer the question at hand and is not retained by the model provider.
• Work with what you have: No new permissions model, no migration, no custom integration work. Admins connect once and teams get access on day one.

This marks a new day for Trailblazers, Salesforce’s global community of admins, developers, architects, builders, and technology leaders that celebrates its 20th anniversary at Dreamforce this year. Trailblazers have always pushed the boundaries of what’s possible with Salesforce, building 12 million apps, driving 9.6 billion API calls every day, putting 156 million lines of AI-generated code, and earning more than 151 million badges on Trailhead.

AIforce expands what Trailblazers can build and achieve, giving people and agents the ability to create interfaces — all governed and powered by Salesforce’s trusted architecture. With AIforce, every Trailblazer gets powerful new AI capabilities, helping admins, developers, architects, and builders turn ideas into reality at unprecedented scale and speed. By putting the power of the entire Salesforce architecture in the hands of every Trailblazer, AIforce represents a new chapter for a community that has spent two decades transforming how businesses work.

AIforce is launching with Claudeforce, Slackforce, and Agentforce Coworker, bringing Salesforce to the most popular platforms for working with AI. More will be announced soon.

Claudeforce

• Claudeforce extends the partnership between Salesforce and Anthropic, bringing the #1 AI and the #1 CRM together to create trusted enterprise intelligence.
• Claudeforce launches with Salesforce in Claude, packing all of the intelligence that lives inside Salesforce into a prebuilt MCP server directly inside Claude, without all the friction of manual setup, complex authentication, and custom skill-mapping that such integrations usually require.
• Salesforce in Claude includes 37 prebuilt sales skills that cover everything from prospecting to pipeline hygiene so reps get instant value on day one.
• In the near future, Salesforce in Claude will also include analytics with Tableau as well as skills for service, marketing, commerce, and industries.
• For builders, the Salesforce Development plug-in for Claude Code brings more than 40 skills, access to Salesforce’s broader skills library on GitHub, and specialized sub-plug-ins that load dynamically and can take on development tasks for you.
• Salesforce in Claude has been piloted by companies like Deloitte, GitLab, and Legora and is now available to all customers in beta.

Slackforce

• Slack is already where AI works, a multiplayer environment where people, agents, apps, and data all come together to move work forward. Slackforce makes Slack even more powerful, bringing the full context and intelligence of Salesforce into every conversation, workflow, and experience.
• With Slackforce Surfaces, users can pull relevant live context and data from Salesforce, Slack, and other tools to create an interactive, live interface your whole team can filter, explore, comment on, and act on together, in real time.
• Slackforce powers Slackbot, an out-of-the-box personal assistant that can reason across all of the conversational context in Slack, as well as all the context, semantic intelligence, and governed action in Salesforce. So Slackbot can surface which accounts are going quiet, understand why by reading the support cases and Slack threads behind them, reassign an owner, create a follow-up task, and draft the win-back email — right from Slack.
• Slack CRM, also new with Slackforce, connects every Slack conversation, user, and update to Salesforce. Users can spin up a new account inside Salesforce, log notes from a recent call, and update records — all with a simple prompt, right from Slack, without ever opening a separate CRM tool.
• Coding agents changed how individuals build. Now Slack Code changes how teams build. Slack Code makes AI development a multiplayer activity, giving your team a dedicated place to work with an agent on a specific coding session or project, together, right in Slack. Work happens in the open by default, so context and knowledge carry from person to person and from person to agent. And Slack Code is built for output. What shows up isn’t just messages — it’s working code, prototypes, and documents, built right in Slack.

“We handle over 800,000 customer inquiries a year, so getting our people the right context fast is everything,” said Elia Wallen, Founder and CEO, Engine. “Slackforce makes that possible — instead of waiting on someone else’s time and expertise to turn data into a dashboard or report, anyone on our team can just describe what they need and get a real, working interface back, built from data we already have, without ever leaving the conversation.”

Agentforce Coworker

• Agentforce Coworker is an AI teammate right in the Lightning interface — reasoning across accounts, activity, and history, surfacing insights and taking action, all where millions of Salesforce customers already work every day.
• Because Agentforce Coworker runs inside Salesforce, it operates entirely within your existing permissions and business rules, and nothing is retained outside your trust boundary.
• Agentforce Coworker calls the specialized Agentforce agents you’ve already built and deployed, so it grows with your agent workforce.
• Agentforce Coworker is instantly available to Salesforce customers and can be activated with the push of a button — no migration, no new permissions model. One hundred thousand users activated Coworker within its first 35 days.

“Agentforce Coworker has been a game-changer for Fulton Bank,” said Brandon Bernard, Senior Vice President/Sales Technology Strategist, Fulton Bank. “In just weeks, we went from zero to more than 20 use cases live in production, supporting approximately 3,000 users across the organization. We’re already seeing substantial daily usage and real examples of how Coworker is helping teammates find information faster, prepare more effectively, and move work forward.”

Open by design

AIforce is powered by the Headless Toolkit — the open architecture that exposes every element of the Salesforce platform, giving builders and developers MCPs, APIs, plug-ins, skills, and developer tools to create customized AI experiences on top of Salesforce’s architecture.

The AgentExchange ecosystem is a network of partners using the Headless Toolkit to build interfaces, agents, apps, integrations, workflows, and actions, with a marketplace to discover, buy, and deploy them. These integrations include agentic interfaces from companies like Anthropic, Amazon Web Services, Google, and Microsoft; AI builders from companies like Lovable and Vercel and AI agents and tools from companies like Docusign, Gamma, Jasper, and Rippling.

This is AIforce. The best AI coming together with the core systems that run your business to deliver trusted enterprise intelligence. The full power of Salesforce in any AI interface, wherever work happens. Humans and agents working together to unlock all the value of Salesforce and drive new levels of customer success.

Pricing and packaging are subject to change. Availability may vary by region and is governed by customer agreements. Customers should base purchasing decisions on products and services currently available.